Product Support Specialist

2 weeks ago

Sydney, New South Wales, Australia ubank Full time

In this role, you will be responsible for managing and enhancing ubank's suite of applications, ensuring they meet organisational needs and drive operational efficiency.

About us: ubank empowers the digital generation to succeed with money, providing a daily companion for customers to manage finances and achieve real momentum.

Your responsibilities as Production Support include:

  • Collaborative Support: Work with IT and business units to ensure applications meet operational requirements and support business objectives.
  • Process Optimisation: Enhance processes and adhere to best practices in maintenance, support, and deployment of applications, aiming for service excellence.
  • Application Maintenance: Provide essential support and maintenance for applications, including routine updates and patch applications to ensure systems operate efficiently.
  • System Environment Optimisation: Recommend optimisations for application environments to improve performance and reliability based on observed trends and issues.
  • Third-Party Liaison: Support interactions with third-party vendors and solution providers to ensure integrated services work seamlessly and meet performance standards.
  • Support Recovery and Continuity Efforts: Aid in developing and implementing recovery and business continuity plans to reduce downtime and ensure quick service restoration in case of disasters.
  • Risk Identification and Compliance Support: Assist in identifying operational risks and ensuring applications compliance with relevant standards and regulations to protect business operations.

What we need:

  • Banking and Financial Services experience.
  • Experience with CRM systems, Genesys Cloud, HCM, or Banking Systems.
  • Strong problem-solving and communication skills.
  • Understanding of IT infrastructure, cloud services, and software development life cycles.
  • Familiarity with regulatory compliance in the financial industry.
  • Relevant certifications (ITIL 4, COBIT, or CISM) preferred.

Desirable skills:

  • Experience with Microsoft suite, Slack, and Confluence (or other collaboration tools).

We welcome applicants from diverse backgrounds and do not discriminate on the basis of gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.

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