Technical Support Expert

2 days ago

Canberra, ACT, Australia beBeeExceptional Full time $60,000 - $100,000

**Exceptional Technical Support Specialist Wanted**

About the Role:

We are seeking a skilled and dedicated individual to join our team as an Exceptional Technical Support Specialist. As the first point of contact for our clients, you will be responsible for delivering exceptional technical support and ensuring smooth operations through effective troubleshooting and issue resolution.

Your Key Responsibilities Will Include:

  • Providing first and second-level support for a variety of ICT issues, with a focus on learning and collaboration.
  • Helping to resolve client tickets while keeping communication clear, friendly, and timely.
  • Working with Microsoft 365, Windows Server, Active Directory, Azure AD, and workplace technologies training and support provided.
  • Supporting Microsoft Cloud services, including Teams, SharePoint, Exchange, and Azure, with opportunities to develop deeper skills.
  • Partnering with teammates and vendors to solve challenges together.
  • Providing support on a shift basis covering between the hours of 6am to 6pm. You will only be required to work the standard 8 hours a day.
  • As a requirement, you will need to be able to obtain or currently have an Australian Security Clearance.

You Will Bring:

  • Excellent customer service skills with a strong desire to assist others.
  • Understanding of technical concepts and a passion for technology.
  • Strong analytical and problem-solving abilities.
  • Effective communication skills, with the ability to explain technical information clearly.
  • A proactive approach to continuous improvement.

Benefits:

We Offer:

  • Extensive training and development opportunities that enable continual growth as part of your career planning.
  • Extensive discounts and benefits to maximise your money.
  • A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
  • Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.

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