Expert Technical Support Specialist

2 days ago

Canberra, ACT, Australia beBeeApplication Full time $90,000 - $120,000

We're seeking a seasoned Application Support Specialist to join our team in a new opportunity.

In this role, you will be providing expert application support across a mix of established COTS and bespoke applications within a secure environment for a Federal Government Department.

You will work closely with internal teams, vendors, clients, and other stakeholders to deliver high-quality, reliable support services.

Key Responsibilities:
  • Provide application support for COTS and bespoke applications
  • Troubleshoot and resolve complex technical issues
  • Deployment of vendor-supplied updates and packages
  • Receive, review, triage, and resolve incidents and problems using ITSM processes and tools
  • Collaborate and manage internal teams as required
  • Liaise with external vendors and clients for application-specific incident and problem resolution, including appropriate escalation where required
  • Establish and maintain clear documentation
Technical Requirements:
  • Demonstrated experience with Object-Oriented Programming
  • Familiarity with PowerShell scripting and desire to learn
  • Understanding of application servers, particularly WebLogic and IIS
  • Experience with Microsoft technology stack (Windows Server 2016 and later)
  • Familiarity with Linux/Unix and command-line tools
Essential Requirements:
  • Must be an Australian Citizen
  • Must hold or be eligible to obtain and maintain an NV2 security clearance
About the Role:

This is a full-time in-office position that requires strong analytical skills, a proactive approach to problem-solving, and a commitment to thorough documentation.

The ideal candidate will adhere to standard ITSM procedures and demonstrate excellent communication, stakeholder engagement, and interpersonal skills.

Basic Object-Oriented Programming (OOP) skills are required to support bespoke applications, and automation using PowerShell and Bash will be a key focus for this team.

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