Compliance and Complaints Officer

2 weeks ago

Sydney, New South Wales, Australia AXA Group Full time

**About the Role**


AXA Group is seeking a highly skilled Compliance and Complaints Officer to join our team in Sydney, Australia. As part of the Compliance Team, you will be responsible for helping us deliver fair and reasonable customer outcomes across a wide range of products provided to a broad spectrum of policyholders.


**Key Responsibilities**



  • Handle complaints from AXA Group policyholders, including Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) complaints.
  • Manage relationships with internal and external stakeholders to ensure delivery of appropriate customer outcomes.
  • Provide root-cause feedback to internal and external stakeholders to ensure continuous business improvement is achieved.
  • Maintain up-to-date complaint registers and complete all internal and external reporting within the AXA Group Compliance Framework.
  • Provide ad-hoc support to other members of the Legal & Compliance Team, including in relation to ad-hoc compliance tasks, the development of policies and procedures supporting the AXA Group Compliance Framework, and supporting projects and initiatives involving the Compliance team.

**Requirements**


To be successful in this role, you will need to have proven experience in handling general insurance complaints, ideally across a broad range of products, and demonstrate detailed technical knowledge in support of your experience. You will also need to have a strong understanding of operating compliance frameworks, the General Insurance Code of Practice, as well as knowledge of both the AFCA and ASIC complaint handling processes.


**What We Offer**


At AXA Group, we offer a dynamic and inclusive work environment, with opportunities for professional growth and development. We are committed to attracting and retaining top talent, and offer a competitive salary and benefits package.


**How to Apply**


If you are a motivated and experienced Compliance and Complaints Officer looking for a new challenge, please submit your application, including your resume and a cover letter outlining your experience and qualifications.

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