Compliance Officer

2 weeks ago

Sydney, New South Wales, Australia AXA Group Full time

A Career in Compliance and Risk Management

As a Compliance and Complaints Officer with AXA Group, you will be part of a team responsible for ensuring fair and reasonable customer outcomes across a range of products provided to policyholders in Australia.

The Compliance Team acts as the point of contact for all compliance and complaint issues arising within our business, including within our coverholder and TPA/claims administrator network.

As a Compliance and Complaints Officer, your responsibilities will include:

  • Handling complaints from AXA XL policyholders, including Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) complaints;
  • Managing relationships with internal and external stakeholders to ensure delivery of appropriate customer outcomes;
  • Providing root-cause feedback to internal and external stakeholders to ensure continuous business improvement;
  • Maintaining up-to-date complaint registers and completing all internal and external reporting within the AXA XL Compliance Framework;
  • Providing ad-hoc support to other members of the Legal & Compliance Team;

You will be reporting to the General Counsel, Australia.

Key Requirements

To be successful in this role, you will need to have:

  • Proven experience in handling general insurance complaints, ideally across a broad range of products;
  • Detailed technical knowledge of compliance issues and complaints;
  • Strong understanding of operating compliance frameworks, the General Insurance Code of Practice, and knowledge of both the AFCA and ASIC complaint handling processes;
  • Excellent written and verbal communication skills;
  • Confidence in investigating and resolving complex issues;
  • Ability to manage multiple tasks and meet deadlines;

About AXA Group

AXA Group is a leading global insurance company, providing a range of products and services to individuals and businesses.

As a Compliance and Complaints Officer with AXA Group, you will be part of a team that is dedicated to ensuring fair and reasonable customer outcomes.

Join us and be part of a team that is shaping the future of compliance and risk management.

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