Senior Complaints Assessor
2 weeks ago
Assessment Officer Role
Are you passionate about maintaining the integrity of the NSW health system? Do you have strong communication and interpersonal skills?
We are seeking a highly organised and driven individual to join our Assessments Team as an Assessment Officer.
Responsibilities:
- Assess and manage complaints in a diligent and timely manner
- Prepare assessment plans and assist stakeholders understand the assessment process and decisions
Requirements:
- A natural problem solver with experience in complaints or case management
- Ability to manage a high volume workload with tight deadlines
- Confident and practices sound judgement, and the ability to display empathy while remaining objective and impartial
What We Offer:
- Fantastic temporary and ongoing Clerk 5/6 opportunity
- Salary range from $89,707 - $98,982 plus superannuation and annual leave loading
- Flexible working arrangements
- Access to our welling being initiatives such as Fitness Passport, Headspace subscription and more
About Us:
The Health Care Complaints Commission (HCCC) is an independent statutory body that plays a central part in maintaining the integrity of the NSW health system.
About the HCCC:
The HCCC is responsible for investigating complaints about health service providers in NSW and making recommendations to improve the quality of care.
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