Senior Complaints Assessor

2 weeks ago


Sydney, New South Wales, Australia Legal Aid NSW Full time

Assessment Officer Role

Are you passionate about maintaining the integrity of the NSW health system? Do you have strong communication and interpersonal skills?

We are seeking a highly organised and driven individual to join our Assessments Team as an Assessment Officer.

Responsibilities:

  • Assess and manage complaints in a diligent and timely manner
  • Prepare assessment plans and assist stakeholders understand the assessment process and decisions

Requirements:

  • A natural problem solver with experience in complaints or case management
  • Ability to manage a high volume workload with tight deadlines
  • Confident and practices sound judgement, and the ability to display empathy while remaining objective and impartial

What We Offer:

  • Fantastic temporary and ongoing Clerk 5/6 opportunity
  • Salary range from $89,707 - $98,982 plus superannuation and annual leave loading
  • Flexible working arrangements
  • Access to our welling being initiatives such as Fitness Passport, Headspace subscription and more

About Us:

The Health Care Complaints Commission (HCCC) is an independent statutory body that plays a central part in maintaining the integrity of the NSW health system.

About the HCCC:

The HCCC is responsible for investigating complaints about health service providers in NSW and making recommendations to improve the quality of care.



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