Veterans Advocate Lead

7 days ago

Brisbane, Queensland, Australia beBeeBenefits Full time $98,765 - $123,456
Compensation Specialist

This role is responsible for providing expert advice and assistance to clients in relation to claims and appeals matters with the Department of Veterans Affairs.

The successful candidate will have a strong understanding of legislative and policy guidelines, as well as excellent communication and interpersonal skills.

They will be required to work in a high-volume environment, managing multiple client files and ensuring data quality and accuracy.

This is a permanent full-time position based in Maroochydore, requiring occasional travel to meet with clients outside of the office location.

Key Responsibilities:

  • Prepare and submit compensation claims under supervision.
  • Work within legislative and policy guidelines to document claims from veterans.
  • Case Coordination - manage and update client files using record management systems, ensuring data quality and accuracy.
  • Communicate with clients and their representatives to gather additional information and provide clients with a timely update on their claim.

Why Work at This Organisation?

Our team values diversity, equity, and inclusion, and we strive to create a workplace culture that supports and empowers our employees. We offer a range of benefits and opportunities for professional development, including training and education programs, career pathways, and flexible working arrangements.

As a Compensation Specialist, you will have the opportunity to make a real difference in the lives of veterans and their families, while also developing your skills and expertise in a dynamic and supportive environment.

About You:

We are looking for a highly motivated and customer-focused individual who is passionate about delivering exceptional service and support to our clients. The ideal candidate will have excellent problem-solving abilities, attention to detail, and effective communication skills.

Backgrounds in claims management, injury management, or advocacy are highly desirable, as is an understanding of the defence community and its unique challenges.

A current driver's license is also required for this role.

As part of this role, you will also have the opportunity to work towards qualifications under the Advocacy Training and Development Program (ATDP), which will provide a clear career pathway as you progress.

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