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Field Service Supervisor

2 months ago

Toowoomba City, Australia Cummins Full time
Job Summary

We are seeking a highly skilled and experienced Field Service Supervisor to join our team at Cummins. As a key member of our field service team, you will be responsible for providing technical support and guidance to our customers, ensuring prompt and efficient attention to their needs.

Key Responsibilities:
  • Establish and maintain productive customer relationships, ensuring prompt and efficient attention to customer needs.
  • Apply specialized tools and follow documented procedures and policies to diagnose and complete complex repairs at customer sites.
  • Perform preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
  • Escalate unresolved issues to product specialists or supervisor.
  • Coach and develop technicians and/or apprentices, transferring knowledge and experience to others.
  • Complete required documentation, such as service worksheets, timesheets, warranty claims, and quality documents.
  • Identify additional sales and service opportunities with customers.
  • Complete training in line with skill and business requirements.
  • Maintain service vehicles and tools for cleanliness and proper operation.
  • Ensure adherence to all relevant Health, Safety, and Environmental policies, procedures, and legislation.
Requirements:
  • Apprentice-trained engine technician (preferred)
  • Vocational diploma from a relevant technical institution
  • Locally valid driving permit
  • Significant field service work experience
  • Expert-level knowledge of and/or experience with engine products
  • Customer service experience
  • Experience providing technical advice and coaching to more junior technicians (preferred)
Qualifications:
  • Strong leadership and communication skills
  • Ability to work independently and as part of a team
  • Excellent problem-solving and analytical skills
  • Ability to work in a fast-paced environment
  • Strong customer service skills