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Front Desk Associate

2 months ago

Adelaide, South Australia Accor Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Accor. As a key member of our front office team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and memorable experience from check-in to check-out.

Key Responsibilities:

  1. Guest Check-in/Check-out: Assist guests with check-in and check-out procedures, ensuring all necessary information is accurate and up-to-date.
  2. Switchboard Communications: Handle switchboard communications with other hotel operational teams, including Food & Beverage, Maintenance, and Housekeeping.
  3. Reservations and Bookings: Process and take bookings during reservations after hours, ensuring all necessary information is accurate and up-to-date.
  4. Guest Communication: Attend to guests with a professional telephone manner, responding to their inquiries and resolving any issues in a timely and efficient manner.
  5. Problem-Solving: Think on your feet and anticipate guests' needs, solving problems and resolving issues in a professional and courteous manner.
  6. Time Management: Multitask and manage your time effectively, prioritizing tasks and meeting deadlines.
  7. Teamwork: Work collaboratively with other team members to ensure seamless service delivery and achieve team goals.

Requirements:

  1. Previous Experience: Previous experience as a Front Desk Associate or in a similar role in a hotel environment is highly desirable.
  2. Computer Literacy: Proficient in using computer systems and software, including Opera and TARS Database or similar PMS.
  3. Communication Skills: Excellent communication skills, both written and verbal, with the ability to communicate effectively with guests and team members.
  4. Organizational Skills: Highly organized with a high attention to detail, able to prioritize tasks and manage multiple responsibilities.
  5. Working Rights: Working rights to accommodate a full-time role in Australia.

About Accor:

We are an inclusive company that values diversity and promotes equal opportunities. We are committed to creating a work environment that is welcoming and inclusive for all employees, and we strive to attract, recruit, and promote diverse talent.

We offer a range of benefits and opportunities for career growth and development, including training and development programs, performance-based bonuses, and a comprehensive employee benefits package.