Mini Bar Service Representative

4 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $50,000 - $70,000
Job Overview

This role involves ensuring all duties in the refreshment center inspection/attendant are followed, including completing assigned floors, maintaining cleanliness of mini-bars, ensuring menus are present, and accurately filling out refill reports.

Duties and Responsibilities:
  • Authorized to enter guest rooms pertaining to Mini bar at any given point of time.
  • Stock and replace missing items, inspect, move and clean the mini-bars in accordance with departmental procedures and policies.
  • Maintain, track and complete daily worksheet of mini bar stock.
  • Responsible for replenishment of Mini bar items in rooms.
  • Responsible for maintaining the Mini bar Pantry in terms of par stock, stacking and cleanliness.
  • Ensure products in Mini-Bar are not expired and take the proper procedure to remove those products as necessary.
  • Maintain assigned Mini-Bar cart.
  • Maintain and complete assigned floors and rooms requesting Mini-Bar service.
  • Maintain the highest level of customer service and display professionalism at all times.
  • Follows all required safety and standard operating procedures.
  • Ensure rotation of all mini-bar products.
  • Properly complete, maintain and track inventory in assigned storerooms.
  • Communicate effectively with Mini-Bar Vending Supervisor any issues and/or concerns.
  • Display appropriate two-way radio etiquette at all times.
  • Report all mini-bar concerns to management including any guest issues.
Requirements
  • Ability to read and comprehend simple instructions, short correspondence, and memos.
  • Ability to write simple correspondence.
  • Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
  • Ability to compute gratuity and change for a cash paying guest.
Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually loud.

The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include ability to adjust focus.

  • Stand; walk; use hands; reach with hands and arms; climb or balance and talk or hear.
  • Stoop, kneel, crouch, or crawl.
  • Sit and taste or smell.
Seniority Level:
  • Entry level.
Employment Type:
  • Full-time.
Job Function:
  • Management and Manufacturing.
  • Hospitality.

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