Guest Experience Ambassador

6 days ago

Surfers Paradise, Queensland, Australia Travel + Leisure Co. Full time
Unlock a World of Possibilities

At Travel + Leisure Co., we're passionate about putting the world on vacation. Our mission is to deliver exceptional experiences for millions of travelers worldwide. As a Guest Experience Host, you'll play a vital role in making this happen.

About the Role

We're seeking a highly motivated and enthusiastic individual to join our Surfers Paradise team. As a Guest Experience Host, you'll be responsible for delivering outstanding customer service and creating memorable experiences for our guests. If you're passionate about hospitality and have a genuine love for meeting new people, this could be the perfect opportunity for you.

What You'll Enjoy

  • Discounted hotel stays across the world
  • Subsidised Private Health Insurance (upon successful completion of probation period)
  • Professional development funding
  • Base Salary coupled with performance-based incentives
  • Monthly, Quarterly and Yearly Recognition Programs

About Our Team

Our Surfers Paradise resort is located on the picturesque Gold Coast, a relaxing location to unwind. We're a value-driven organisation that promotes continual growth and development for our people. We're always looking ahead to what's next and how we can strengthen our business, its neighbouring communities, and the customer experience.

What We're Looking For

  • Previous experience within a similar hotel position
  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
  • Ability to recognize and solve problems in the workplace
  • Meet targets and KPI's as set by the business
  • Clearly articulate the benefit of traveling within Wyndham Destinations community
  • Ability to work a flexible schedule, including nights, weekends, public and school holidays

Why Choose Us

We're an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. We're committed to creating a diverse and inclusive work environment where everyone feels valued and supported.

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