Technical Expert

2 days ago

Brisbane, Queensland, Australia beBeeTechnical Full time $80,000 - $90,000

Are you an engineering expert looking to transform Australia into a renewable energy superpower? We are seeking a skilled Technical Support Engineer to join our innovative team. As a key member of our support group, you will play a vital role in delivering exceptional customer service and ensuring the smooth operation of our energy storage systems.

  • Remote Support: Provide technical assistance to customers via phone and email. Utilize advanced software tools to track and manage issues, promptly responding to customer requests. Remotely monitor system performance to ensure the proper functioning of energy storage systems.
  • Fault Analysis and Reporting: Gather and analyze data related to system faults to identify potential issues and trends. Prepare comprehensive fault analysis reports for internal reference and provide improvement suggestions.
  • Compile and Summarize Product Quality Issues: Collect product requirements and feedback on quality issues, and communicate this information to the quality and internal product teams to drive product enhancements.
  • Responsible for managing and writing company post-sales documentation.
  • Establish effective communication with customers, understand their needs, and provide appropriate quality and service. Offer training to customers on energy storage systems to enhance their understanding and usage of the systems.
  • Willingness to occasionally travel onsite to customer locations for tasks such as software upgrades, network configuration, and system support

Key Qualifications:

  • Bachelor's degree or higher in Electrical Engineering, Energy Engineering, or a related field
  • Prior experience in the energy storage industry is preferred, especially in solar inverter experience. Outstanding recent graduates will also be considered
  • Analytical Skills and Troubleshooting skills
  • Customer Support and Customer Service skills
  • Excellent written and verbal communication skills,Fluent spoken English
  • Team player with the ability to collaborate with other departments to resolve complex technical issues
  • Must be a fast learner, who picks up new things and tools quickly, and willing to learn

Job Benefits:

  • Opportunity to work with cutting-edge technology and contribute to a sustainable future
  • Collaborative and dynamic work environment
  • Ongoing training and development opportunities

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