Performance Improvement Specialist

2 weeks ago

Macquarie Park, Australia 3001 DXC Technology Australia Pty Limited Full time

About the Role

We are seeking a highly skilled Performance Management Specialist to join our team at DXC Technology in New South Wales, Australia. The successful candidate will work collaboratively to develop innovative best practice claims management strategies to drive improved business performance.

Key Responsibilities

The Performance Management Specialist will be responsible for assisting the scheme in meeting icare's corporate objectives, maximising remuneration, and improving Operational & Quality Measure results. Key responsibilities include:

  • Aligning processes to drive efficient results and realising organisation goals.
  • Translating business plans into action plans, monitoring and reviewing plans through to completion.
  • Identifying, analysing, and improving business processes to meet current goals and identify new ones that aim to improve profit and performance.
  • Re-engineering processes to reduce cost and cycle time and improve the quality of production and service.
  • Analysing icare and DXC performance data to identify performance against remuneration objectives and areas for improvement and opportunity.
  • Participating and contributing to the development of new initiatives, strategies, and processes to assist achieve gains in business performance.
  • Assisting the Senior Management Team with planning and strategic orientation.
  • Providing direction to staff members regarding selected components and aspects of their work.
  • Providing training, coaching, and mentoring to assist employees reach their objectives and enable progression and potential.

Requirements

The successful candidate will have:

  • A strong understanding of the Workers Compensation Legislation and icare policies and business rules, regulations, and guidelines.
  • A strong understanding of the SIRA standards of Practice and icare is.
  • A strong understanding and Agent remuneration drivers.
  • Highly experienced in GWCC, CRM salesforce, QLIK reporting, and other icare-based systems.
  • Excellent oral and written communication skills.
  • Highly developed self-management and organisation skills.
  • Continuous improvement and initiative – including flexibility and ability to adapt to change.
  • Effective consultation, negotiation, and influencing skills.
  • Innovation and the ability to think laterally.

About DXC Technology

DXC Technology is a global company that helps organisations run their mission-critical systems and operations while modernising IT, optimising data architectures, and ensuring security and scalability across public, private, and hybrid clouds.

Our Culture and Benefits

DXC Technology is committed to building better futures for its customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging, and corporate citizenship.

We are an Equal Opportunity Employer

DXC Technology is proud to be an equal opportunity employer and welcomes submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.

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