Process Improvement Specialist

5 days ago

Macquarie Park, Australia Catholic Healthcare Full time

Job Summary

Catholic Healthcare is seeking a highly skilled Process Improvement Specialist to play a key role in transforming our Model of Care across Residential and Home & Communities. As a Process Improvement Specialist, you will partner with members of the Inspirit Team, internal and external stakeholders to understand the current model and identify opportunities to streamline and redesign processes that support Catholic Healthcare's new Model of Care.

Key Responsibilities

  • Lead cross-functional collaboration with key stakeholders to review and analyse current care delivery processes to identify process improvements
  • Design and test processes to support the Model of Care implementation, with a focus on relationship-centred care
  • Lean process mapping - identify opportunities to streamline process, improve quality and enhance overall operational performance
  • Identify and mitigate potential risks associated with the implementation of new care processes
  • Collaborate with key stakeholders to design and document minimum care practices that can be replicated across all areas of the organisation
  • Develop and update process flow/mapping documentation
  • Assess impact of change to business processes and requirements
  • Travel to sites across Sydney Metro, Regional NSW and S/E QLD

Requirements

  • Completion of tertiary qualifications in Project Management, Business Administration or related field
  • Certification in project improvement methodologies - Six Sigma, Lean, or Agile
  • Demonstrated experience working in a project management role (preferably a complex Change and Continuous Improvement)
  • Experience in aged care or health-related field - desirable
  • Be available to travel as required within role
  • Advanced people consultation and ability to build positive working relationships
  • A progressive and pragmatic approach to finding solutions
  • Capacity to listen to people and synthesise information
  • Strong facilitation and workshop skills, ability to give feedback
  • Proficient MS Office and MS Project skills

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