Customer Transformation Solutions Specialist

1 day ago

Melbourne, Victoria, Australia beBeeTelecom Full time $150,000 - $200,000

Transforming the Future of Customer Experience

Servicenow Customer Workflows Specialist Solution Consultant

We are seeking a talented professional to drive customer success by delivering innovative solutions that address complex business challenges. Our ideal candidate will have experience in leveraging AI to improve work processes, decision-making, and problem-solving.

About the Role:
  • This is an exciting opportunity for someone to join our team and make a lasting impact as a Servicenow Customer & Industry Workflows Specialist Solution Consultant.
Key Responsibilities:
  • Conduct discovery workshops with telecommunications providers to understand industry-specific needs and recommend the right ServiceNow solutions.
  • Deliver compelling demonstrations that showcase how ServiceNow's Customer & Industry Workflows accelerate telco transformation.
  • B uid strategic initiatives such as customer journey mapping, zero-touch service operations, and AI-driven experience improvement.
Requirements:
  • Experience in integrating AI into work processes, decision-making, or problem-solving.
  • Deep domain expertise in the telecommunications industry, including familiarity with OSS / BSS systems, network operations, and customer experience challenges relevant to Australia and New Zealand providers.
  • 7+ years of pre-sales solution consulting experience with a focus on Customer Experience (CX), ideally supporting Tier-1 or Tier-2 telco accounts.
Benefits:
  • Opportunity to drive customer success
  • Innovative solutions that address complex business challenges
  • Collaboration with a high-performing team
Others:
  • Foster long-term collaboration and account growth
  • Demonstrate ability to work effectively with ANZ Telco customers and ecosystem partners

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