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Tenant Liaison Officer

3 weeks ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $75,000 - $90,000
Job Title:

Community Engagement Specialist

Job Description:

The Community Engagement Specialist will serve as the primary point of contact for tenants, their families, and support networks, delivering an exceptional end-to-end customer experience.

This role is central to building trust, effectively managing tenancies, and fostering long-term relationships that reflect our core values of inclusion, respect, and quality.

In addition to tenancy management, the role encompasses proactive relationship management with Support Independent Living (SIL) providers and strategic partners, as well as direct, on-the-ground engagement with maintenance teams, contractors, and other frontline stakeholders to ensure seamless service delivery.

Key Responsibilities:
  • Manage tenancy relationships from onboarding through to ongoing engagement and retention.
  • Act as the liaison between tenants, Supported Independent Living (SIL) providers, and other key stakeholders.
  • Coordinate property viewings, tenancy agreements, and NDIS enrolment processes.
  • Plan and deliver on-ground engagement activities, including community events, provider outreach, and participant information sessions.
  • Drive lead generation by identifying potential tenants, building referral pathways, and developing relationships with SIL providers, support coordinators, and community networks.
  • Maintain accurate records in line with NDIS, SDA, and tenancy legislation.
  • Collaborate with internal teams on marketing, property readiness, and operational improvements.
Required Skills and Qualifications:
  • Demonstrated experience in tenancy management, community housing, disability services, or a related field.
  • Strong understanding of the NDIS, particularly SDA housing requirements.
  • Experience in community engagement, stakeholder management, or sales/lead generation in a service-based environment.
  • Exceptional interpersonal skills with a genuine commitment to customer service.
  • Organisational skills and attention to detail, with the ability to manage competing priorities.
  • Conflict resolution skills and the ability to navigate sensitive situations with empathy.
  • Proficiency in tenancy management systems and Microsoft Office Suite.
Benefits:

This role offers a unique opportunity to make a real difference in the lives of individuals with disabilities, while also gaining valuable experience and skills in a dynamic and supportive work environment.

Others:

We are committed to providing a workplace culture that values diversity, equity, and inclusion. We encourage applications from candidates who share our values and are passionate about making a positive impact in the community.