Hearing Care Professional

1 week ago

Perth, Western Australia beBeeCustomerService Full time $90,000 - $120,000
Job Overview

We are dedicated to helping individuals enjoy the delight of hearing. Our work provides meaning and enables a life without limitations. We develop, manufacture, and distribute innovative solutions that push the limits of technology and redefine the future of our industry.

As a key member of our team, you will play an important role in providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client-facing role.

Responsibilities:
  • Welcome clients and ensure they have an optimal experience
  • Schedule and confirm appointments for clients in a timely manner
  • Provide administrative support to clinicians (audiologists/audiometrists) to facilitate seamless collaboration
  • Manage day-to-day operations of clinics efficiently
  • Learn and competently use various software applications to enhance productivity

You will be responsible for delivering an amazing client experience and ensuring the best possible outcomes for both the clinic and clients.

Requirements:
  • Possession of a genuine passion for delivering exceptional client experiences
  • Excellent communication and active listening skills to build trust with clients
  • Resilience, self-motivation, and a high level of energy to drive results
  • Strong organisational and time management skills to meet deadlines
  • Able to work autonomously and effectively within a collaborative team environment
  • Focus on achieving outstanding results and delivering the best possible outcomes for both the clinic and clients
  • An interest in learning about features and basic repair/maintenance of hearing aids to provide comprehensive support
  • Prior experience in customer service/administration is highly desirable

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