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Customer Support Representative

2 months ago

Sydney, New South Wales, Australia Align Technology, Inc. Full time
About This Opportunity

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Support Representative. As a key member of our customer support team, you will play a critical role in delivering exceptional customer experiences and ensuring the success of our customers.

Key Responsibilities
  • Manage customer inquiries and concerns in a timely and efficient manner, ensuring customer satisfaction and loyalty.
  • Collaborate with internal teams, including sales, marketing, and clinical teams, to provide seamless support to customers.
  • Document customer interactions and issues in our internal systems, ensuring accurate and up-to-date information.
  • Utilize your exceptional customer resolution skills to troubleshoot issues and provide solutions to customers.
  • Proactively identify opportunities for continuous improvement and implement changes to enhance customer support.
  • Develop and maintain comprehensive knowledge of our products and services, including Invisalign and iTero, to provide accurate information to customers.
Requirements
  • At least 3 years of experience in a customer-facing role, with a proven track record of delivering exceptional customer experiences.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
  • Proficiency in Microsoft Office Suite, including Teams, PowerPoint, Outlook, Excel, Word, OneDrive, and SharePoint.
Preferred Qualifications
  • Experience with CRM software and in-house software solutions.
  • Knowledge of the orthodontic industry and Invisalign products.
About Align Technology, Inc.

Align Technology, Inc. is a leading medical device company that is transforming smiles and changing lives. Our global team of talented employees develops innovative technology, tools, and treatment options to help dental professionals worldwide achieve the clinical results they expect. We are committed to delivering exceptional customer experiences and building long-term relationships with our customers.

Equal Opportunity Statement

Align Technology, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees, and we strive to provide equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation, or gender identity or expression.