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Customer Experience Coordinator
2 weeks ago
We are seeking a highly skilled and motivated Customer Experience Coordinator to join our team. In this pivotal role, you will play a crucial part in delivering exceptional customer service, ensuring clients receive the best possible solutions.
Key Responsibilities:
- Support clinic operations, working closely with clinicians and hearing technicians to provide seamless client experiences.
- Provide high-quality customer interactions, responding to client inquiries and concerns in a timely and professional manner.
- Liaise with clients to understand their needs and deliver tailored solutions that meet their expectations.
- Develop strong relationships with clients, fostering trust and loyalty through exceptional service delivery.
- Maintain accurate records, ensuring efficient clinic management and compliance with industry standards.
Required Skills and Qualifications
To be successful in this role, you will possess:
- Previous administration or customer service experience in a related field, preferably in an older demographic setting.
- Strong interpersonal communication skills and empathy for clients, with the ability to work collaboratively as part of a dynamic team.
- A Higher School Certificate (HSC) or TAFE qualification, with computer literacy skills and the ability to learn new software systems quickly.
Benefits
This is a part-time position offering a supportive and dynamic environment, performance incentives, and opportunities for professional development. You will also have access to our Employee Assistance Program and recognition of milestones achieved.
About Our Company Culture
We value diversity and inclusion, creating a culture that respects employees and promotes growth. Our team is driven by a shared purpose, striving to improve hearing outcomes and enhance client experiences.
