Accommodation Services Manager

3 weeks ago

Dandenong, Victoria, Australia Claro Aged Care and Disability Services Full time
Job Title: Accommodation Services Manager

We are seeking an experienced Accommodation Services Manager to join our team at Claro Aged Care and Disability Services. As a key member of our leadership team, you will be responsible for providing leadership and continuously improving Supported Accommodation Services for people living with disability.

Key Responsibilities:
  • Lead a team of staff across a small portfolio of accommodation sites to ensure the provision of high-quality direct care services for people with a disability and complex support needs.
  • Ensure clients' needs are being met and support workers are upholding their duties in a prompt and professional manner.
  • Coach staff, manage daily rosters, and maintain key relationships.
  • Manage the day-to-day running of the allocated site, effectively manage people metrics, and respond to unplanned support call requests.
  • Identify and escalate disputes or complaints in a timely manner, successfully manage and close risk incidents, and liaise with the SDA property manager.
  • Complete monthly audits on fire drills, first aid kits, and WHS monthly auditing, and participate in internal and external audits.
Requirements:
  • Minimum 2 years' proven leadership experience in health, particularly client/case management, quality management, incident management, and resolution.
  • Knowledge of the changing environment in the disability/health sector.
  • Strong people management and team leadership skills, exemplary customer service skills, and a willingness to take ownership and hold people accountable.
  • High level of computer literacy with experience in Microsoft Office and data management systems, excellent verbal and written communication skills, and the ability to thrive in a fast-paced and challenging environment.
What We Offer:
  • Opportunity to work for a rapidly growing disability and aged care provider.
  • Friendly team environment with a great community care spirit.
  • Employee Assistance Program for staff and their families.
  • Flexible work initiatives for real work-life-balance, including a month RDO.
  • Employee of the month, Shine Awards, WhereFit - Fitness perks and discounts, Retail discounts, Novated vehicle leasing, and Annual performance reviews.

We pride ourselves on being an equal opportunity employer, committed to supporting an inclusive & diverse workplace. We encourage and welcome applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, people of all ages, cultural identities, gender identities, and expressions & LGBTIQA+ people.

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