Fraud and Scam Prevention Specialist

4 weeks ago

Parramatta, New South Wales, Australia Westpac Group Full time
About the Role

We are seeking a highly skilled and experienced Fraud and Scam Officer to join our team at Westpac Group. As a key member of our fraud prevention team, you will play a critical role in preventing, detecting, and responding to scams and frauds incidents conducted via online banking, telephone banking, over the counter transactions, and mobile applications across all Westpac Group brands.

Key Responsibilities
  • Handling inbound and outbound calls from customers who have been victims of fraud and scam
  • Actioning fraud alerts in a timely manner
  • Creating fraud case files with relevant information for each case
  • Identifying and recommending continuous improvement solutions to increase customer experience
What We Offer

As a Fraud and Scam Officer at Westpac Group, you will have the opportunity to work in a dynamic and collaborative team environment. You will be supported in your career development through ongoing training and development opportunities, and you will have access to a wide range of employee benefits to help you manage your priorities.

Requirements
  • Demonstrable experience in a fraud and scam/anti-crime environment is essential
  • Customer service experience in a phone-based environment is preferred but not essential
  • High attention to detail with a curious and analytical mindset
  • Experience and passion for providing consistent and superior level of customer service
  • Ability to work with multiple banking systems across various platforms
  • Knowledge of banking products and services
What's Next

We invite you to apply for this exciting opportunity to join our team at Westpac Group. Please click on the APPLY or APPLY NOW button to submit your application. We look forward to hearing from you.

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