Fraud and Scam Prevention Specialist

4 weeks ago


Parramatta, New South Wales, Australia Westpac Group Full time
Fraud and Scam Prevention Specialist

We are seeking a highly skilled Fraud and Scam Prevention Specialist to join our team at Westpac Group. As a key member of our fraud prevention team, you will play a critical role in preventing, detecting, and responding to scams and fraud incidents across all Westpac Group brands.

Key Responsibilities:

  • Handling inbound and outbound calls from customers who have been victims of fraud and scams
  • Actioning fraud alerts in a timely manner
  • Creating fraud case files with relevant information for each case
  • Identifying and recommending continuous improvement solutions to increase customer experience

Requirements:

  • Demonstrable experience in a fraud and scams/anti-crime environment
  • Customer service experience in a phone-based environment (preferred but not essential)
  • High attention to detail with a curious and analytical mindset
  • Experience and passion for providing consistent and superior levels of customer service
  • Ability to work with multiple banking systems across various platforms
  • Knowledge of banking products and services

What We Offer:

  • Competitive remuneration and a great culture
  • Access to a wide range of employee benefits to help you manage your priorities
  • Opportunities for career growth and development
  • A collaborative and supportive team environment


  • Parramatta, New South Wales, Australia Westpac Group Full time

    Fraud & Scam Officer Job DescriptionWe are seeking a highly skilled Fraud & Scam Officer to join our team at Westpac Group. As a Fraud & Scam Officer, you will play a key role in preventing, detecting, and responding to scams and frauds incidents conducted via online banking, telephone banking, over the counter transactions, and mobile applications across...


  • Parramatta, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking an experienced Fraud and Scam Prevention Specialist to join our team at Westpac Group. As an Indigenous Identified Role, we are committed to creating a supportive culture and ensuring our workplaces are accessible and inclusive for everyone.Key ResponsibilitiesPrevent, detect, and respond to scams and fraud incidents conducted...


  • Parramatta, New South Wales, Australia Randstad Full time

    Fraud and Scam Prevention RoleThis is an exciting opportunity to join a leading financial institution as a Fraud and Scam Prevention Specialist. As a key member of the team, you will play a crucial role in identifying, investigating, and preventing fraud and scams targeting customers.Your Key ResponsibilitiesCollaborate with stakeholders to identify and...


  • Parramatta, New South Wales, Australia Westpac Full time

    This is a unique opportunity to join Westpac as a Financial Crime Investigator, where you will be responsible for servicing inbound and outbound customer telephone calls related to Card Fraud, Digital Fraud, Scams, Merchant Fraud, and Dispute matters.As a key member of the team, you will monitor Telephone, Internet Banking, Credit Card, Merchant Fraud,...

  • Data Analyst

    4 weeks ago


    Parramatta, New South Wales, Australia Westpac Group Full time

    About the RoleWe are seeking a dynamic Data Analyst to join our Fraud and Scam Operations team within the Customer Solutions team at Westpac Group. As a Data Analyst, your primary goal is to help the teams within FSO best utilise and understand their data.Key ResponsibilitiesCollect and analyze data intuitively with minimal guidance, using intelligence...

  • Data Analyst

    4 weeks ago


    Parramatta, New South Wales, Australia Westpac Group Full time

    Job SummaryWe are seeking a highly skilled Data Analyst to join our Fraud and Scam Operations team within the Customer Solutions team. As a Data Analyst, your primary goal is to help the teams within FSO best utilise and understand their data. You will be accountable for the design, build and implementation of operational reporting, data exploration,...


  • Parramatta, New South Wales, Australia Charterhouse Full time

    About the RoleWe are seeking a highly skilled Safety Health and Wellbeing Specialist to join our team at Charterhouse. As a key member of our organization, you will play a critical role in delivering our strategic objectives and promoting a safe culture.Key ResponsibilitiesProvide expert advice and support in delivering specific business unit strategic...


  • Parramatta, New South Wales, Australia IPAR Full time

    We are seeking a highly skilled and motivated Occupational Rehabilitation Specialist to join our team at IPAR. As a key member of our team, you will play a vital role in providing occupational rehabilitation services to clients with a range of conditions, both physical and psychological.Key Responsibilities:Case management and development of individualized...


  • Parramatta, New South Wales, Australia Dynamo Recruitment Full time

    Job Title: Senior Cloud Infrastructure SpecialistJob Summary:We are seeking a highly skilled Senior Cloud Infrastructure Specialist to join our team at Dynamo Recruitment. As a Senior Cloud Infrastructure Specialist, you will be responsible for designing, implementing, and managing cloud-based solutions that support our organization's IT infrastructure and...


  • Parramatta, New South Wales, Australia Next Day Recruitment Full time

    Job SummaryWe are seeking an experienced Industrial Electrician to join our team at Next Day Recruitment. The successful candidate will be responsible for performing preventative and predictive site maintenance, breakdown, fault finding, and repair of electrical equipment and machinery.Key Responsibilities:Preventative and Predictive site maintenance on all...


  • Parramatta, New South Wales, Australia Transdev Full time

    About the RoleThe Track Technician will be responsible for maintaining the civil infrastructure and track of the network. This includes planned preventive maintenance, inspection, and reactive repairs related to asset failures. The role also involves responding to emergencies, managing points of escalation, and carrying out asset inspections to ensure they...


  • Parramatta, New South Wales, Australia NSW Department of Communities and Justice Full time

    About the RoleWe are seeking a highly skilled and dedicated Caseworker to join our team in Sydney Metro. As an ISS Caseworker, you will provide intensive and specialist casework services to children and young people in statutory out of home care who live with high and complex needs.About the TeamOur team is committed to providing high-quality services to...


  • Parramatta, New South Wales, Australia IPAR Full time

    About IPARIPAR is a national occupational rehabilitation provider dedicated to supporting individuals with illnesses, disabilities, or injuries. Our team of highly skilled professionals offers tailored care to help clients achieve their goals and live life to the fullest.Job DescriptionWe are seeking a motivated and compassionate Rehabilitation Consultant to...


  • Parramatta, New South Wales, Australia IPAR Full time

    Job Title: Rehabilitation ConsultantIPAR is a national occupational rehabilitation provider supporting thousands of people who may be living with an illness, disability, or injury. Our team of highly skilled allied health professionals and employment consultants work with clients to identify their goals and provide psychological or physical supports to help...

  • Skincare Expert

    4 weeks ago


    Parramatta, New South Wales, Australia Sephora Full time

    About the Role:As a Skincare Specialist at Sephora, you will be a key team member who inspires and helps our customers achieve their beauty goals. You will be responsible for educating clients about skincare routines, treatment options, and preventive measures. You will also be a keen observer of new products and the latest skin trends and techniques.Key...

  • Service Technician

    4 weeks ago


    Parramatta, New South Wales, Australia Veritas Recruitment Full time

    Job Title: Service Technician - Electrical or GasLocation: SydneyCompany: Global Leader in Commercial KitchensSalary: $85,000 + Super + Company Vehicle + 12 extra days a year ADOAbout the Role:We are seeking a skilled Service Technician to join our team in Newcastle, NSW. This is a fast-paced role that involves breakdown work, servicing, preventative...

  • Skincare Expert

    4 weeks ago


    Parramatta, New South Wales, Australia Sephora Full time

    Job Title: Skincare SpecialistAbout the Role:As a Skincare Specialist at Sephora, you will be a key team member who inspires and helps our customers become the best version of themselves. You will be encouraged to explore, create emotional connections, and help customers discover our amazing Skincare Selection.Key Responsibilities:- Educate clients about...


  • Parramatta, New South Wales, Australia Sephora Full time

    About the RoleWe are seeking a highly organized and detail-oriented Inventory Control Assistant to join our team at Sephora in Parramatta. As a key member of our stockroom team, you will play a vital role in ensuring the smooth operation of our inventory management processes.Key ResponsibilitiesManage inventory levels, including receiving, storing, and...


  • Parramatta, New South Wales, Australia CBRE Full time

    About the Role:We are seeking a skilled Facilities Coordinator to join our team on the CBRE – ISPT client account. The successful candidate will provide high-level support to the Facilities Management team responsible for the facility management services for several property assets.Key Responsibilities:Assist the Facilities Management team with day-to-day...

  • Exercise Physiologist

    4 weeks ago


    Parramatta, New South Wales, Australia IPAR Full time

    Job DescriptionWe are seeking a highly skilled Exercise Physiologist to join our team in Parramatta, NSW. As a Rehabilitation Consultant, you will work with clients with a range of conditions, both physical and psychological, to achieve return to health and return to work outcomes.Key Responsibilities:Case management and development of injury prevention and...