Expert Donor Relationship Builder

2 weeks ago

Melbourne, Victoria, Australia beBeeDonor Full time $113,405
Supporter Engagement Specialist

We are seeking a Supporter Engagement Specialist to play a key role in developing and implementing strategies to build donor loyalty and grow income.

The successful candidate will have experience working with CRM systems, donor databases, and fundraising campaigns in a not-for-profit environment.

They will possess strong organisational skills, ability to manage timelines, and attention to detail.

The Supporter Engagement Specialist will work collaboratively with the team to deliver multi-channel fundraising appeals, donor stewardship events, and customer service-related issues.

This is a permanent full-time opportunity that offers a competitive salary package, superannuation, wellbeing leave, and NFP salary packaging (tax savings).

Reporting to the Group Manager - Philanthropy & Fundraising, the Supporter Engagement Specialist will be responsible for:

  • Managing the overall Regular Giving program to find sustainable growth in income, retention, and opportunities to grow an exciting pool of mid-level supporters.
  • Project managing multi-channel fundraising appeals, including managing key relationships with external designers, printers, and mail-house.
  • Seeking ways to increase general donations across Launch Housing, staying abreast of fundraising trends on and offline.
  • Supporting the implementation of a new Bequests program.
  • Quickly and creatively establishing and trialing new ideas in an acquisition/look-a-like program that carefully balances ROI metrics.
  • Leading on customer service-related issues, including seeking new ways to surprise and delight key donors.
  • Developing donor journeys to strengthen a supporter's relationship and connection with our mission.
  • Working with the CRM and process improvements to ensure accurate use of data, data hygiene, and PCI compliance.
  • Managing key donor communications and publications working across digital and print formats.
  • Measuring and reporting on supporter retention.

We value lived experience and diversity in our staff, and provide high-quality training & supervision, wellbeing days, access to an Employee Assistance Program, and much more to ensure your career with us is fulfilling.

If you require reasonable adjustments at any stage of the recruitment process, please let us know. We are committed to being a child-safe organisation and have zero tolerance to child abuse.

Launch Housing is an Equal Opportunity employer and supports accessible working arrangements for all. We acknowledge Lived Experience as a unique expertise and encourage people with a Lived Experience of Homelessness to apply.

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