Customer Insights Specialist

2 weeks ago

Perth, Western Australia beBeeCustomer Full time $80,326 - $105,859

About Us

At our organization, we champion a customer-centric culture that drives value and success. As part of this effort, we are seeking an Insights Coordinator to join our team.

This role is critical in supporting the day-to-day operations of our proprietary research programmes. The successful candidate will be responsible for ensuring that we continuously listen to the voice of the customer and gain a deeper understanding of how to meet and exceed their expectations.

Key Responsibilities:

  • Managing the ongoing operations of our customer panel by working with business stakeholders to organize regular research studies and ensuring panel members continue to be engaged.
  • Supporting the design, delivery and ongoing maintenance of our Voice of Customer survey programme.
  • Conducting deep-dives and producing customer reporting, helping the business understand how we are performing versus the category and throughout the entire customer lifecycle.
  • Maintenance of team shared mailboxes, responding to queries from internal stakeholders and customers who have taken part in research studies.
  • Supporting the ongoing management of third-party vendors in accordance with agreed outcomes.

Requirements:

  • A high level of intellectual curiosity, passion for driving results and strong growth mindset.
  • A passion for championing a customer-centric culture by driving the voice of the customer into decision-making.
  • An ability to translate data into information, information into insight and insight into action.
  • Strong written and verbal presentation skills (Powerpoint and Word).
  • Proven track record of managing and influencing stakeholders.
  • Strong attention to detail and project management skills.

Desirable Criteria:

  • Relevant tertiary qualifications including exposure to market research theory, methodologies and statistical techniques.
  • Experience in qualitative and quantitative market research techniques.
  • Experience working with Qualtrics and/or similar survey platform.

What We Offer:

Our organization is committed to creating a brighter future for all and making a real difference. If you're passionate about understanding customers and driving results, we'd love to hear from you.

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