
Customer Insight Research Specialist
7 days ago
We are seeking a seasoned research professional to drive customer-centric decisions through cutting-edge research programs.
Key Responsibilities- Collaborate with stakeholders to understand business needs and deliver actionable insights.
- Design and oversee the delivery of qualitative and quantitative research programs, including in-house customer research panels.
- Manage third-party research vendors and work with Data Science and Insights stakeholders to connect external customer insights with internal data.
- Synthesise complex research outputs into persuasive reports and presentations that inform stakeholder decision-making.
- 5+ years of experience in market research, project management, and stakeholder management.
- Experience designing and delivering customer research in brand & communications, customer satisfaction/NPS, and new product development.
- Strong communication, facilitation, and influencing skills to present insights.
- Develop expert-level research skills and contribute to high-impact projects.
- Collaborate with experienced professionals across various functions to achieve business objectives.
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