Customer Insight Research Specialist

7 days ago


Perth, Western Australia beBeeResearch Full time $125,800 - $140,000
Role Overview

We are seeking a seasoned research professional to drive customer-centric decisions through cutting-edge research programs.

Key Responsibilities
  • Collaborate with stakeholders to understand business needs and deliver actionable insights.
  • Design and oversee the delivery of qualitative and quantitative research programs, including in-house customer research panels.
  • Manage third-party research vendors and work with Data Science and Insights stakeholders to connect external customer insights with internal data.
  • Synthesise complex research outputs into persuasive reports and presentations that inform stakeholder decision-making.
Requirements
  • 5+ years of experience in market research, project management, and stakeholder management.
  • Experience designing and delivering customer research in brand & communications, customer satisfaction/NPS, and new product development.
  • Strong communication, facilitation, and influencing skills to present insights.
Benefits
  • Develop expert-level research skills and contribute to high-impact projects.
  • Collaborate with experienced professionals across various functions to achieve business objectives.


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