ICT Customer Support Lead

1 week ago

Perth, Western Australia beBeeCustomer Full time $90,000 - $110,000
Job Description:

We are seeking an experienced ICT professional to join our team as a Customer Success Team Lead. As a key member of our organization, you will play a pivotal role in ensuring the successful delivery of ICT services and solutions.

Main Responsibilities:
  • Act as a primary point of contact for all ICT requests from internal customers to ensure consistent service experience.
  • Triage and manage ICT requests for support, enhancements and projects through their lifecycle, to successful outcomes, in a consistent manner.
  • Manage internal and external ICT resources to ensure efforts are aligned with business priorities and to achieve successful and timely outcomes.
  • Enhance customer satisfaction through ICT services provided by actively engaging with internal stakeholders to understand their needs, address concerns and manage the advocacy for solutions that align with their requirements.
  • Drive adoption and utilization of ICT services by providing guidance, support and training to help internal clients effectively leverage technology tools, systems and resources.
  • Minimise disruptions and issues by proactively identifying and addressing potential issues or disruptions in ICT services.
Required Skills and Qualifications:
  • Technical Proficiency - Must possess a strong understanding of information and communications technology (ICT) solutions, tools, and systems.
  • Team Leadership - Must have demonstrated experience leading teams to successful outcomes.
  • Problem solving and analytical skills - The ability to analyze complex issues, identify root causes, and provide effective solutions is essential.
  • Communication and Presentation - Strong communication skills, both written and verbal, are vital for effective collaboration with internal clients and cross-functional teams.
  • Time and Project Management - Experience delivering outcomes to an exceptional standard, on-time and using suitable time and management methods.
  • Customer Relationship Management - Adept at building and maintaining strong relationships with internal clients.
Benefits:
  • Free onsite parking.
  • Annual year end shutdown.
  • Flexibility.
  • Strong Culture and Core Values.
  • Discounts for retail and wellbeing services.

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