Learning Experience Designer

We're seeking a skilled Learning Experience Designer to join our team. As a Capability Designer, you'll play a key role in developing learning pathways and tools that support our bankers in delivering exceptional customer experiences.

Your primary responsibility will be to consult with stakeholders to scope, design, and build learning programmes, experiences, and tools that equip our bankers with the knowledge, skills, and behaviours they need. This includes designing solutions that enhance customer conversation skills, uplift product and process knowledge, improve systems skills, drive digital readiness, and contextualise regulatory responsibilities into everyday work practices.

You'll also be responsible for making learning experiences available to learners through our Learning Management Solution and/or Intranet, and continually revising and updating learning experiences to ensure regulatory compliance, process compliance, and alignment of messaging to brand.

• Design, curate, and build learning experiences across all mediums and technologies, including digital, e-learn, video, instructor-led, leader-led, self-paced, on-the-job tools, knowledge management resources, and conversation guides, across technical, leadership, and customer engagement competencies
• Work with stakeholders to scope desired business outcomes and determine most appropriate learning delivery method, assessment method, and sequence of learning
• Maintain learning experiences available to learners through Learning Management Solution and/or Intranet
• Continually revise and update learning experiences to ensure regulatory compliance, process compliance, and alignment of messaging to brand

You should possess problem-solving skills, be a learner-centric thinker, and have a passion for designing and building engaging learning/communication solutions that are sustainable, repeatable, and effective. A strong understanding of customer-focused workforces is beneficial but not essential if you're innately curious, action-oriented, have a high capacity for ambiguity, conduct effective discovery, and can synthesise and prioritise information quickly to conceptualise a learning solution.

You should have a broad skillset in information design, curriculum design, learning design, and content curation across multiple modes, including learning paths, e-learn courses, classroom, digital classroom, on-the-job, assessment, on-the-job tools, leader guides, and action learning. Additionally, you should have technical skills to bring your ideas to life, such as SharePoint page design, Articulate Rise, Vyond video, Microsoft Office, and audio content creation.

You should be able to work autonomously, raise roadblocks, and identify potential solutions so we can support you in working through them. Your primary focus should always be on the learner experience and impact in everything you do. You should pride yourself on developing written and visual content that is on brand and of high quality.

We're one of Australia's leading regional banks, providing a genuine alternative for Australian financial services customers and employees. Our purpose is to create prosperity for our customers, shareholders, and people through empathy, integrity, and making a difference. We aim to be known as the bold challenger bank, with multi-brands that are digitally enabled and offer a personal touch.

We're passionate about providing opportunities for career development in a transformational and collaborative environment with a strong focus on community. Our Inclusion vision is to foster a workspace that values and leverages difference and creates new possibilities, where our people feel confident to bring their best selves to work every day.

We've been recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency since 2021.

• Flexible working arrangements
• Discounted financial products
• Salary sacrificing options
• Paid parental leave with no minimum
• Paid volunteer days
• Purchase annual leave
• Discounted private health insurance plan
• Employee Assistance Program (EAP)
• 5 employee diversity network groups focusing on First Nations Reconciliation Council, Proudly ME (LGBTIQA+), Multicultural, Gender, and Early Career
• Member of Pride in Diversity and participant in the Australian Workplace Equality Index

The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.