Technical Support Specialist

2 weeks ago

Sydney, New South Wales, Australia beBeeITSupport Full time $60,000 - $85,000

Job Overview

We are seeking a dedicated and organized Technical Support Specialist to join our team. As a key member of our IT department, you will provide top-notch technical support to employees experiencing problems with hardware, software, networking, and other computer-related technologies.

Key Responsibilities

  1. Coordinate, diagnose, troubleshoot and rectify incoming employee calls regarding technical problems and information technology issues involving desktop, laptop or network services from local personnel.
  2. Provide case status updates to management and end-users.
  3. Develop, document, and implement standard operating procedures and customer service guidelines relating to IT support.
  4. Assist in the installation, implementation, and upgrades of internal systems.
  5. Maintain inventory of all equipment.

Requirements

  • Experience in printer setup and basic network knowledge, including TCP/IP configurations.
  • Familiarity with warehouse scanners and the ability to support endpoint devices such as laptops, mobile phones, and printers.
  • A good understanding of Oracle ERP is beneficial but not mandatory.
  • Knowledge of Intune MDM, Mac OS, and MECM imaging is required, along with an understanding of Active Directory group policies, memberships, and containers.
  • Additionally, the role involves Teams Room support, including the setup and maintenance of Neat and Poly technologies.

Benefits

Our company offers a dynamic work environment, competitive salary, and opportunities for growth and development.

Working Conditions

This role requires an early start, with shifts running from 6:30 AM to 3:00 PM. On a rotational basis, another team member will work from 9:00 AM to 5:00 PM. The role is subject to frequent changes based on manufacturing support requirements.

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