Customer Service Representative
4 days ago
About the Role
We are seeking a highly skilled and customer-focused Customer Banking Specialist to join our team at Commonwealth Bank. As a key member of our Retail Banking Services team, you will play a critical role in delivering exceptional customer experiences and supporting our customers' financial needs.
Key Responsibilities
- Provide in-depth conversations with customers to understand their banking needs and preferences.
- Support customers with account maintenance, credit product applications, and financial health checks.
- Educate customers on our in-branch technology and digital banking options.
- Problem-solve and provide effective solutions to customer inquiries.
Requirements
- Experience in delivering exceptional customer service in a financial services, retail, or hospitality environment.
- Excellent communication skills and ability to articulate financial terms clearly.
- Ability to work in a fast-paced, commercially driven retail environment.
- Genuine interest in building a career with Commonwealth Bank.
About Us
At Commonwealth Bank, we are committed to making a positive impact on our customers' lives. We offer a supportive and inclusive work environment, opportunities for career growth and development, and a range of employee benefits and discounts.
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