Customer Service Representative

4 days ago


Inner West Council, Australia Commonwealth Bank Full time

About the Role

We are seeking a highly skilled and customer-focused Customer Banking Specialist to join our team at Commonwealth Bank. As a key member of our Retail Banking Services team, you will play a critical role in delivering exceptional customer experiences and supporting our customers' financial needs.

Key Responsibilities

  • Provide in-depth conversations with customers to understand their banking needs and preferences.
  • Support customers with account maintenance, credit product applications, and financial health checks.
  • Educate customers on our in-branch technology and digital banking options.
  • Problem-solve and provide effective solutions to customer inquiries.

Requirements

  • Experience in delivering exceptional customer service in a financial services, retail, or hospitality environment.
  • Excellent communication skills and ability to articulate financial terms clearly.
  • Ability to work in a fast-paced, commercially driven retail environment.
  • Genuine interest in building a career with Commonwealth Bank.

About Us

At Commonwealth Bank, we are committed to making a positive impact on our customers' lives. We offer a supportive and inclusive work environment, opportunities for career growth and development, and a range of employee benefits and discounts.



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