IT Portfolio Support Specialist

1 day ago

Melbourne, Victoria, Australia beBeeApplication Full time $110,000 - $125,000
Job Title:

Software Application Support Specialist

Job Description:

The Software Application Support Specialist is responsible for the execution of activities required to support and maintain software applications within the IT division. This role is part of a larger team providing support for all cloud and on-premises software applications, ensuring they work as designed, are maintained, and available as required.

Responsibilities include providing ongoing maintenance of the software application portfolio, engaging software management practices, processes, and systems to improve delivery, triaging escalated incidents, requests for change, problems, errors, and service requests, and addressing assigned support calls.

Required Skills and Qualifications:
  • Knowledge in software development and/or technical support
  • Experience with software architectures and technical functional experience with enterprise-level software portfolios, including working with COTS, SaaS, delivered solutions
  • Demonstrated understanding in implementing software applications, including software packaging, configuration, and scripting in a hybrid environment
  • Knowledge of middleware and integration technologies
  • Strong analytical and problem-solving abilities
Benefits:

Epworth offers a range of benefits to its employees, including flexible work arrangements, access to training and development opportunities, and a comprehensive employee assistance program.

Additional Information:

Epworth values diversity and inclusion and is committed to creating a workplace culture that is respectful and welcoming to everyone. We encourage applicants from diverse backgrounds to apply.

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