Car Buying Experience Specialist

1 week ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $55,000 - $85,000

We're on a mission to revolutionize the car buying experience for Australians. As a key member of our team, you'll play a vital role in enhancing customer satisfaction and dealer retention.

Key Responsibilities
  • Customer Satisfaction: Maintain a high NPS score by delivering exceptional service and follow-up.
  • Lead Qualification: Ensure timely allocation to Drive dealer partners and manage follow-up surveys with precision.
  • Data Accuracy: Verify accurate data in all customer interactions and prepare timely dealer performance reports.
  • Issue Resolution: Identify and escalate problems to reduce repeat customer contacts.
  • Market Expertise: Stay informed on Drive Marketplace platform changes, product updates, and market trends to provide expert guidance to consumers and dealers.

To excel in this role, you'll require strong communication skills, attention to detail, and the ability to work effectively in a fast-paced environment. You'll also need to stay up-to-date on industry trends and best practices to deliver exceptional results.

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