Service Delivery Manager
1 week ago
About the Role
Lighthouse Recruitment is seeking an experienced Service Delivery Manager to lead our Home Care Operations in VIC. As our ideal candidate, you will possess a strong background in health or business management, with a proven track record of delivering high-quality care services.
Key Responsibilities
- Ensure exceptional levels of in-home care and customer service, aligning with our Positive Well-being Model of Care.
- Develop and implement strategies to enhance service delivery, quality, and customer satisfaction.
- Build and maintain relationships with local stakeholders and community groups to promote our services.
- Monitor and analyze service metrics, identifying areas for improvement and implementing changes to enhance business performance.
- Oversee budgeting, financial management, and provide regular financial reports to the Regional Manager.
Requirements
- Tertiary qualifications in health or business management/administration or accounting, or demonstrated field experience.
- Proven experience in managing budgets and interpreting financial information.
- A current and valid driver's license.
Benefits
- Not-for-profit salary packaging up to $18,300 per year.
- A choice of working in one of two regional areas.
- Paid training hours to develop your skills.
- A diverse and inclusive workforce.
How to Apply
If you are passionate about delivering exceptional home care services, please email your CV to emily@lighthouseerecruitment.com.au for a full position description.
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