Service Delivery Manager

1 week ago


Melbourne, Victoria, Australia Lighthouse Recruitment Full time

About the Role

Lighthouse Recruitment is seeking an experienced Service Delivery Manager to lead our Home Care Operations in VIC. As our ideal candidate, you will possess a strong background in health or business management, with a proven track record of delivering high-quality care services.

Key Responsibilities

  • Ensure exceptional levels of in-home care and customer service, aligning with our Positive Well-being Model of Care.
  • Develop and implement strategies to enhance service delivery, quality, and customer satisfaction.
  • Build and maintain relationships with local stakeholders and community groups to promote our services.
  • Monitor and analyze service metrics, identifying areas for improvement and implementing changes to enhance business performance.
  • Oversee budgeting, financial management, and provide regular financial reports to the Regional Manager.

Requirements

  • Tertiary qualifications in health or business management/administration or accounting, or demonstrated field experience.
  • Proven experience in managing budgets and interpreting financial information.
  • A current and valid driver's license.

Benefits

  • Not-for-profit salary packaging up to $18,300 per year.
  • A choice of working in one of two regional areas.
  • Paid training hours to develop your skills.
  • A diverse and inclusive workforce.

How to Apply

If you are passionate about delivering exceptional home care services, please email your CV to emily@lighthouseerecruitment.com.au for a full position description.



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