Digital IT Service Delivery Manager

5 days ago

Melbourne, Victoria, Australia Randstad Full time
Job Description

We are seeking an experienced IT Services and Process Delivery Manager to lead governance, service operations, and process improvement across a range of IT functions. This role focuses on enhancing service delivery, managing a team, and collaborating with various departments to drive high standards in IT service management.

About the Role:

  • Develop a transformative IT Service Management strategy, lead a team, and implement a governance framework to elevate service delivery.
  • Oversee IT onboarding and offboarding processes, monitoring and improving workflows to ensure a smooth experience for employees.
  • Manage software and hardware lifecycle processes, including procurement, deployment, and retirement, using ServiceNow.
  • Support project transitions to production, ensuring integration with existing IT Service Management processes.
  • Build collaborative relationships with internal stakeholders to address issues and improve processes.
  • Deliver regular reporting and communications across IT teams, focusing on updates, risks, and continuous improvement.

Qualifications & Experience:

  • Bachelor's degree in IT, Computer Science, or a related field.
  • ITIL V3 or V4 practitioner certification preferred.
  • Proficiency in ITIL framework, ServiceNow, and CMDB.
  • Demonstrated experience in ITSM transformation and team management.
  • Strong knowledge of asset management, service level management, and digital solutions.
  • Excellent communication and stakeholder engagement skills.

Estimated Salary: $80,000 - $120,000 per year, depending on experience.

  • Digital Project Manager

    1 week ago

    Melbourne, Victoria, Australia Now Digital Full time

    About UsNOW Digital is an award-winning digital agency that provides strategic thought leadership and user experience-led digital transformation services. We are a dynamic team with a passion for understanding our clients' organizational needs.The OpportunityWe are seeking a Digital Producer to lead projects and deliver key benefits for our clients. You will...

  • Digital Project Manager

    4 weeks ago

    Melbourne, Victoria, Australia Now Digital Full time

    About the Role:We are seeking a Digital Producer to join our team at Now Digital. As a Digital Producer, you will be responsible for leading projects and delivering key benefits for our clients. You will work closely with the Head of Client Services and our team of digital specialists to direct the delivery process end-to-end, from discovery to...

  • Digital Transformation Project Manager

    6 days ago

    Melbourne, Victoria, Australia Now Digital Full time

    Senior Digital Producer Role at Now DigitalWe are seeking a skilled Senior Digital Producer to manage our top-tier clients and lead large-scale digital transformation projects.About the OpportunityThis is an excellent opportunity for a seasoned project manager to join our dynamic team and drive successful delivery of innovative digital projects. As a Senior...

  • Senior Digital Transformation Manager

    5 days ago

    Melbourne, Victoria, Australia Now Digital Full time

    About UsNOW Digital is an award-winning digital agency providing strategic thought leadership and User Experience led digital transformation services.We are a dynamic and rapidly expanding team with a passion for understanding our client's organisational needs and delivering what we promise.The OpportunityAs a Digital Producer, you will work closely with the...

  • Digital Transformation Project Manager

    1 week ago

    Melbourne, Victoria, Australia Now Digital Full time

    About UsNow Digital is an award-winning digital agency providing strategic thought leadership and User Experience-led digital transformation services.The OpportunityWe are seeking a highly skilled Senior Digital Producer/Project Manager to join our team. As a key member of our delivery team, you will be responsible for managing large-scale digital projects,...

  • Digital Transformation Project Manager

    3 days ago

    Melbourne, Victoria, Australia Now Digital Full time

    About NOW DigitalWe are an award-winning digital agency providing strategic thought leadership and User Experience led digital transformation services.Our team is dynamic and rapidly expanding, with a passion for understanding our clients' organisational needs and delivering what we promise.We are seeking a Digital Transformation Project Manager to join our...

  • Digital Service Transition Specialist

    1 week ago

    Melbourne, Victoria, Australia Group Digital Full time

    Your RoleIn this key position at Group Digital, you'll play a pivotal role in ensuring seamless transitions from projects to operational environments. As our Digital Service Transition Specialist, you'll drive the implementation of structured transition processes, enhancing productivity while minimizing disruptions and supporting both technology and business...

  • Digital Transformation Project Manager

    4 weeks ago

    Melbourne, Victoria, Australia Now Digital Full time

    About the RoleWe are seeking a highly skilled Digital Transformation Project Manager to join our team at NOW Digital. As a Senior Digital Producer Lead, you will be responsible for managing our top-tier clients and leading large-scale digital transformation projects.Key ResponsibilitiesManage project budgets effectivelyLiaise and collaborate with project...

  • Digital Transformation Project Manager

    1 month ago

    Melbourne, Victoria, Australia Now Digital Full time

    About the RoleWe are seeking a highly skilled Senior Digital Producer to join our team at NOW Digital. As a Senior Digital Producer, you will be responsible for managing our top-tier clients and leading large-scale digital transformation projects.Key ResponsibilitiesManage project budgets effectivelyLiaise and collaborate with project team members to ensure...

  • Digital Transformation Project Manager

    3 weeks ago

    Melbourne, Victoria, Australia Now Digital Full time

    About NOW DigitalAt NOW Digital, we are an award-winning digital agency providing strategic thought leadership and User Experience led digital transformation services.The OpportunityWe are looking for a Digital Producer to lead projects and deliver key benefits for our clients. As a key member of our team, you will be directing the delivery process...

  • Digital Transformation Project Manager

    2 weeks ago

    Melbourne, Victoria, Australia Now Digital Full time

    About the Role:We are seeking an experienced Digital Transformation Project Manager to join our team at Now Digital. As a Senior Producer, you will be responsible for managing our top-tier clients and leading large-scale projects from discovery to deployment.Key Responsibilities:Liaise with project team members to ensure smooth project deliveryManage project...

  • Digital Transformation Project Manager

    1 week ago

    Melbourne, Victoria, Australia Now Digital Full time

    About This RoleWe are seeking a highly skilled Digital Transformation Project Manager to join our team at NOW Digital. As a Senior Producer, you will be responsible for managing top-tier clients and leading large-scale digital projects from discovery to deployment.Key ResponsibilitiesAct as the main point of contact for clients, providing exceptional...

  • IT Service Delivery Manager

    2 weeks ago

    Melbourne, Victoria, Australia Milestone It Full time

    Job Title: Service Delivery ManagerJob Description: Milestone IT is a premier recruitment agency dedicated to connecting exceptional talent with leading organizations. We are partnering with a prominent client in the IT sector seeking a seasoned Service Delivery Manager to oversee the seamless delivery of services to their stakeholders.Position Overview: We...

  • Digital Transformation Lead

    2 weeks ago

    Melbourne, Victoria, Australia Now Digital Full time

    About the RoleWe are seeking an experienced Digital Transformation Lead to join our team at NOW Digital. In this role, you will be responsible for managing top-tier clients and leading large-scale digital projects.As a Senior Digital Producer/Project Manager, you will direct the delivery process, from discovery to deployment, of innovative digital...

  • Service Delivery Manager

    1 month ago

    Melbourne, Victoria, Australia Milestone It Full time

    We are seeking an experienced Service Delivery Manager to oversee the delivery of services to our client's stakeholders.The ideal candidate will have a strong background in managing Service Level Agreements (SLAs), Key Performance Indicators (KPIs), vendor negotiations, change management, asset management, and IT Service Management (ITSM) projects.This role...

  • Digital Transformation Leader

    5 days ago

    Melbourne, Victoria, Australia Now Digital Full time

    About UsAt NOW Digital, we are an award-winning digital agency that provides strategic thought leadership and User Experience-led digital transformation services. Our dynamic and rapidly expanding team is passionate about understanding our clients' organisational needs and delivering on our promises.The OpportunityWe are seeking a skilled Senior Digital...

  • Senior Digital Transformation Lead

    3 days ago

    Melbourne, Victoria, Australia Now Digital Full time

    About NOW DigitalNOW Digital is a dynamic and rapidly expanding digital agency providing strategic thought leadership and User Experience led digital transformation services.We are looking for a Senior Digital Producer/Project Manager with 3+ years hands-on experience managing contemporary digital projects in an agency environment. The ideal candidate will...

  • Digital Transformation Project Lead

    6 days ago

    Melbourne, Victoria, Australia Now Digital Full time

    About Now DigitalWe are an award-winning digital agency that provides strategic thought leadership and User Experience led digital transformation services.The OpportunityAs a Digital Producer, you will work closely with the Head of Client Services and our team of digital specialists to lead projects and deliver key benefits for our clients.You will be...

  • Strategic Digital Executive

    2 weeks ago

    Melbourne, Victoria, Australia Group Digital Full time

    Your RoleYour ImpactAs a Digital Transformation Leader at Group Digital, you will be responsible for spearheading the execution of digital programs that drive our strategic vision. You will ensure smooth project governance, effective risk management, and seamless transitions from development to operational support. With a focus on continuous improvement and...

  • Digital Product Delivery Manager

    3 weeks ago

    Melbourne, Victoria, Australia SS&C Technologies Australia Pty Limited Full time

    About the RoleSS&C Technologies Australia Pty Limited is seeking a skilled Digital Product Delivery Manager to join our team. As a Digital Product Delivery Manager, you will be responsible for overseeing the delivery of digital products to our clients. This role requires a high level of project management skills, as well as experience working with...