Senior Quality Improvement Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeBusiness Full time $120,000 - $150,000
Job Description

The Quality Business Partner is responsible for developing, implementing and facilitating best practice systems and processes for quality and safety within their Division. This includes providing support, guidance and expertise to assist the Division with the monitoring, evaluation and continual improvement of systems and processes across Mercy's four quality domains: safe care, person centered care, integrated care and effective and appropriate care.

Key Responsibilities:

  • Maintain a safe environment for patients/self/colleagues and members of the public;
  • Escalate concerns regarding safety, quality and risk to an appropriate staff member;
  • Lead evaluation, continuous improvement and clinical indicator processes;
  • Demonstrate the principles of Person Centred Care: Respect & Dignity, Information Sharing, Participation and Collaboration;
  • Provide support to health services staff in the development, implementation and evaluation of quality activities;
  • Support the Program's quality and safety governance structures and processes;
  • Provide timely and accurate datasets and reports as requested for governance committees;
  • Provide support to the Division to understand their quality and safety data and use of data to inform improvements;
  • Assist with the coordination of the audit framework as applicable to the Division;
  • Provide support and contribute to quality improvement and risk management across the Program;
  • Provide support, advice, education and mentoring to staff on the tools and methods for quality improvement;
  • Provide support, advice, education and mentoring to the Program regarding accreditation and the national standards; and
  • Ensure that risks around compliance with accreditation are identified and that appropriate actions are being put in place.

Requirements:

  • 3-5 years' experience in a senior leadership role within a healthcare organisation;
  • Relevant tertiary health sciences qualification, or acceptable equivalent;
  • Demonstrated understanding of the National Standards and experience in preparation for survey;
  • Understanding and experience in quality improvement and quality management principles and practices;
  • Experience in leading change in a team environment;
  • Experience in facilitating clinical risk management processes in a healthcare setting.

Selection Criteria:

  • Ability to work collaboratively with the Division and other stakeholders to achieve quality and safety outcomes;
  • Excellent communication and interpersonal skills;
  • High level of analytical and problem-solving skills;
  • Ability to lead and manage a team effectively;
  • Proven ability to implement and sustain quality improvement initiatives;
  • Strong knowledge of quality and safety frameworks and guidelines;
  • Ability to work in a fast-paced environment and meet deadlines;
  • Flexibility and adaptability in responding to changing priorities and needs.

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