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Investigation Support Specialist
2 months ago
Procare Group is a leading national business with over 25 years of experience in providing insurance risk and solutions services. We are committed to being the most respected business in Australia.
About the RoleWe are seeking a motivated and enthusiastic individual to support our South Australian Investigations unit as the Investigation Support Officer. The successful candidate will work closely with our Investigations team, corporate services team, and Divisional Managers to ensure the smooth running of day-to-day operations.
Key Responsibilities- Respond to enquiries from internal and external parties, providing timely and accurate information.
- Update clients on the progress of investigation cases and manage portfolio aspects, including timeframes, SLA requirements, workflows, and resource capacity management.
- Assist investigators with field enquiries and case administration.
- Liaise with suppliers to coordinate required services for investigators.
- Enter data and perform administration tasks within our SaaS case management system.
- Draft correspondence for internal and external distribution.
- An excellent remuneration package, including performance incentives and other benefits.
- A structured Employee Value Proposition, including novated lease, purchased leave, and salary sacrificing options.
- Career progression and opportunities for advancement within our multi-disciplinary business.
- A workplace that values its staff, fosters diversity, and encourages a positive approach in every client and staff interaction.
- A range of social benefits, including social clubs, paid volunteer days, and staff recognition awards.
We are seeking a passionate and driven individual with experience in operations, administration, customer service, and portfolio management. The successful candidate will have excellent communication and organizational skills, with the ability to multitask and adapt to urgent client requests.
