Enterprise IT Support Specialist

2 weeks ago

Adelaide, South Australia Babcock International Group Full time
About the Role

We are seeking an IT Support Specialist to join our Business Solutions team at Babcock Australasia.

Your key responsibilities will include supporting systems, networks, and technologies, developing software enhancements, and implementing best practices.

You will conduct reviews and investigations, offer advice and guidance to colleagues, and enhance system understanding and capabilities.

Additionally, you will plan and manage system integration, support business change, and provide ongoing support for all ERP applications.

You will also produce and maintain operational, technical, and support documentation, support the collation of business requirements, and assist technical architects in the design process.

Key Responsibilities:

  • Support systems, networks, and technologies
  • Develop software enhancements
  • Implement best practices
  • Conduct reviews and investigations
  • Offer advice and guidance to colleagues
  • Enhance system understanding and capabilities
  • Plan and manage system integration
  • Support business change
  • Provide ongoing support for all ERP applications
  • Produce and maintain operational, technical, and support documentation
  • Support the collation of business requirements
  • Assist technical architects in the design process

Requirements:

  • Australian Citizen with the ability to obtain and maintain a Defence security clearance
  • Experience and/or understanding of development, administration, and configuration experience in a global enterprise environment within multiple domains
  • Proven ability to work both autonomously and in teams, with internal and external stakeholders, successfully delivering project and operational outcomes
  • Experience providing technical support to multiple business sectors with a diverse application portfolio as well as understanding the business requirements
  • Exceptional communication skills and the ability to build relationships with end-users at all levels of the organisation, as well as external vendors
  • Strong troubleshooting skills that allow you to pull together multiple resources and tools to understand and resolve complex IT issues

What We Offer:

  • Our work life integration policy brings together leave entitlements which include annual leave, wellbeing leave, paid parental leave, defence reservist leave plus more
  • We offer flexible working arrangements where possible to help employees find the right balance between work and home life
  • We will provide you with a supportive and engaging environment where you can grow your career, supported by our capability framework plus ongoing access to self-led learning modules through LinkedIn Learning and access to study leave
  • You'll have access to beRewarded which will provide you with endless discounts across retail, health, entertainment, travel and much more, plus novated leasing options and corporate shares plan
  • Your wellbeing is supported through our online wellbeing program Munch, Mind, Move, Money, access to our employee assistance program plus you can access two days annually from your personal leave as wellbeing days
  • You'll be able to participate in our weRecognise program which is an opportunity to recognise the outstanding work our people do each and every day

About Babcock Australasia:

Babcock Australasia is a leading provider of maritime, land, and aviation solutions to the Australian defence and civil markets.

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