Customer Fraud Investigator

1 week ago


Adelaide, South Australia Bendigo and Adelaide Bank Full time
About the Role

We are seeking a highly skilled and experienced Customer Fraud Investigator to join our dedicated team at Bendigo and Adelaide Bank. As a key member of our Financial Crime Risk team, you will play a critical role in protecting our customers and the bank from financial crime.

Key Responsibilities
  • Investigate customer-direct and alert-driven fraud and scam activities
  • Collect, analyze, and compile evidence to support investigations
  • Collaborate with internal stakeholders to identify and mitigate financial crime risks
  • Develop and maintain expertise in financial crime risk management and compliance
Requirements
  • Minimum 2+ years' experience in a similar Financial Crime Risk role within Banking & Financial organisation
  • Strong analytical skills and ability to disseminate complex information
  • Sound knowledge of banking systems, products, services, and procedures
  • Exceptional attention to detail and customer service experience
  • Well-developed written and oral communication skills
What We Offer
  • Flexible work options, including hybrid model of two days in a corporate office per week
  • Opportunities for professional development and growth
  • Competitive salary and benefits package

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