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Financial Services Professional

2 months ago


Hamilton, Victoria, Australia Australia And New Zealand Banking Group Limited Full time
About the Role

As a Banking Consultant in our Retail Banking division, you will play a key role in providing customers with a seamless banking experience. Your primary responsibility will be to meet each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on the financial solutions available, including digital.

Key Responsibilities
  • Provide customers with a seamless branch experience by meeting each customer's end-to-end banking needs.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective.
  • Ensure compliance with ANZ and branch policies and procedures.
Requirements
  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.
What We Offer

At ANZ, you will have the resources, opportunities, and support you need to take the next big step in your career. We offer a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.