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Outcomes Lead

2 months ago

Mackay Regional, Australia Melbasupport Full time
About the Role

We are seeking a highly skilled and experienced Outcomes Lead to join our team at Melba Support Services. As an Outcomes Lead, you will play a pivotal role in mentoring and guiding a team of Disability Support Workers to deliver high-quality, person-centered outcomes for the people we support.

Key Responsibilities:

  • Develop and refine individual programs of support in line with a person's NDIS goals
  • Establish links to a person's community that offer them greater opportunity for inclusion and the development of valued social roles
  • Onboard, support, supervise, and develop assigned team members
  • Manage transport logistics during service delivery
  • Collaborate on service quality monitoring, planning, analysis, and reporting
  • Work with the Leadership team to ensure smooth rostering and system updates
  • Collaborate with peers to maintain accurate person-supported information and documentation
  • Review and approve Carelink entries in line with payroll and billing requirements
  • Manage and Follow Up on Incident Reports
  • Demonstrate incorporating practice leadership in daily operations
  • Deliver hands-on disability support work as required
  • Student placement supervision as required

About You

  • You will be a natural influencer, modelling a positive attitude, professional conduct, and unwavering commitment to quality outcomes and service delivery for staff, individuals with disability, and the community.
  • You will possess a deep understanding of the NDIS, its funding, and systems.
  • You will have experience in leading and inspiring small teams.
  • You will have prior support worker experience, including demonstrated understanding and knowledge of the tasks of a disability support worker.
  • You will be committed to service excellence, human rights, and zero tolerance to violence, abuse, neglect, and exploitation.
  • You will have experience running a day service (desirable).

Requirements

  • Certificate IV in Disability desirable but not mandatory
  • A current NDIS Worker Screening and Working with Children Check (we can support you through the process of obtaining one or both checks if you don't already have them).
  • Current unrestricted drivers' licence
  • Current CPR and First Aid certification
  • High level professional written and verbal communication/presentation skills
  • High level organisational and time management skills, including a proven ability to prioritise, meet deadlines, and work autonomously
  • Compliance with OHS&W regulations, legislation, and Policies and Procedures is required. Successful completion of pre-employment safety screening checks, mandatory training, and their subsequent renewals is necessary.