Personalisation Programme Lead

7 days ago


Melbourne, Victoria, Australia beBeePersonalisation Full time $100,000 - $120,000
Job Summary

We are seeking a skilled Personalisation Programme Lead to oversee the execution and enhancement of our customer engagement strategy across multiple channels.

About the Role
  • Provide guidance, support, and development to team members to achieve operational excellence.
  • Foster a collaborative, high-performance work environment while implementing a culture of continuous improvement.
  • Ensure timely, accurate, and tailored communication delivery.
  • Optimise processes and strategies regularly to improve the effectiveness of our programme.
  • Analyse data and feedback to inform actionable insights and enhance future campaigns.
Key Responsibilities
  • Implement the customer personalisation programme across email, SMS, app, web, and in-store channels.
  • Develop and maintain reporting frameworks to track programme success.
  • Provide regular updates to senior management on key performance metrics and programme impact.


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