
Community Outreach Specialist
1 week ago
We are seeking a compassionate and skilled professional to provide person-centered support to individuals in our community.
The Homelessness Stream provides high-quality services to people at risk or experiencing homelessness. We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection, and referral to other specialist services.
As a Senior Community Support Officer, you will bring your innovation, adaptability, resilience, networking, and time management skills forward to provide effective support.
Key Responsibilities:- Initial Assessment and Intervention
- Respond to calls in a timely manner, providing initial response and assessment, inclusive of needs, risks, and vulnerabilities
- Complete comprehensive initial assessments and intake which promote participation, self-determination, and connection to the community
- Employ well-developed interpersonal communication skills to respond to community members presenting in person and over the phone
- Case Management
- Develop case plans alongside participants, reflecting their needs, goals, and interventions to address barriers
- Continual assessment of presenting issues, vulnerabilities, and needs from initial intake to exit
- Advocacy of participants' needs and vulnerability to stakeholders
- Tertiary qualification in a related field. A degree-level qualification is preferred.
- Relevant experience in a social service environment, including client assessment and case management.
- Previous experience providing support over the phone is preferred.
- Driver's Licence
- First Aid Certificate
This is a full-time, permanent position located in Spring Hill, QLD. Salary and conditions are in accordance with the relevant award.
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