Technical IT Specialist

3 weeks ago


Brisbane, Queensland, Australia HelloFresh Full time
Job Overview:

This is an exciting opportunity to join HelloFresh as a Technical IT Specialist based at our Karawatha facility in Brisbane. As a key member of the APAC IT team, you will be responsible for providing technical support to our operations team and contributing to related projects.


Salary:

A competitive salary and employee benefits package awaits the successful candidate, with a base salary of AU$80,000 per annum plus superannuation and other benefits.


Key Responsibilities:
  • Provide Technical Support: Deliver onsite IT support for the YouFoodz Manufacturing Plant and BeCool Couriers, managing barcode scanners, mobile devices, printers, and warehouse technology while tracking requests in Jira and maintaining documentation.
  • Handle System Administration: Manage user accounts, permissions, and access controls, install, configure, and troubleshoot hardware/software, monitor system performance, and contribute to IT projects.
  • Facilitate Training: Onboard new employees and IT Engineers, provide training, and create user-friendly documentation.
  • Ensure Security Compliance: Enforce IT security policies, monitor incidents, and assist with audits and compliance.
  • Support Network Management: Collaborate with the FCIT team to maintain and troubleshoot network infrastructure.

Requirements:
  • Relevant Experience: Relevant experience in using and supporting primary technologies such as Google Workspace and Slack.
  • Technical Knowledge: Strong technical knowledge of IT systems, hardware, software, and warehouse-specific technologies.
  • Problem-Solving Skills: Excellent analytical and problem-solving skills to tackle challenges effectively.
  • Communication Skills: Skilled in both verbal and written communication, ensuring clarity and understanding.
  • Customer Service Orientation: Driven by a strong customer service orientation and exceptional interpersonal skills.

What You'll Get:
  • Fast-Growing Environment: The chance to have a significant impact on one of the fastest-growing global food technology companies in an exciting growth phase.
  • Flexible Working Arrangements: Flexible working arrangements that suit your needs.
  • Egoless Environment: An egoless environment that encourages constant learning and personal growth.
  • Free Access to Headspace: Free access to Headspace, promoting work-life balance.
  • Diverse International Environment: A diverse and vibrant international environment with offices in 18 countries.


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