Aboriginal Team Leader

4 days ago

Australia Richmond Wellbeing Full time
About the Role

Richmond Wellbeing is seeking a dedicated and experienced Team Leader to oversee the delivery of high-quality mental health services to Aboriginal communities. This role is critical to our mission of providing culturally secure, timely, and quality services focused on consumer resilience and wellbeing.

Key Responsibilities
  • Administrative Oversight
    • Monitor alignment with program requirements through routine service delivery checks and monthly file audits.
  • Quality Assurance in Consumer-Centric Services
    • Oversee the execution of evidence-based psychological interventions for consumers with mild to moderate mental health concerns.
    • Assess the efficacy of care planning, case management, and coordination within the team.
    • Manage consumer complaints and grievances by coordinating with the CPS Manager and other relevant departments.
  • Team Leadership and Development
    • Provide regular supervision and support sessions for team members, monitoring and adjusting caseloads as necessary.
    • Oversee team members' leave requests, assessing the impact on service delivery and overall workload.
    • Conduct performance evaluations for team members, both probationary and annual, in line with organizational protocols.
    • Facilitate, lead, support, and coordinate the professional development of team members.
    • Actively manage staff performance, identifying areas for improvement and developing tailored improvement plans in consultation with People & Capability (P&C).
    • Review staff performance against these plans, providing constructive feedback and support to ensure alignment with RW standards and objectives.
    • Address performance issues proactively, offering guidance and resources for staff development, and escalating significant concerns to the Psychosocial Outreach Services Manager as necessary.
  • Relationship Management
    • Facilitate clear and timely internal communications between the team, the POS Manager, and other stakeholders.
    • Engage with service providers and Aboriginal Community Elders in a respectful and effective manner.
    • Lead initiatives aimed at building community trust, particularly within Aboriginal and Culturally and Linguistically Diverse communities.
    Requirements
    • Qualifications
      • Bachelor's degree in social work, Psychology, or a related field or
      • Master's degree in social work, Psychology or a related field, in addition to certifications in Mental Health such as a graduate certificate in Mental Health.
      • Ongoing professional development activities relevant to mental health and team leadership.
    • Skills and Experience
      • Minimum of five years' experience in mental health services, with at least two years in a managerial or supervisory role.
      • Comprehensive understanding of supporting individuals living with mental distress in the community.
      • Demonstrated experience of working with marginalised and disadvantaged groups, including Aboriginal, CaLD, and LGBTIQ+.
      • Demonstrated experience in case management, service delivery, and program development.
      • Skills in project management and familiarity with Australian mental health legislation are highly advantageous.
    • Other
      • National Police Clearance (no older than 6 months)
      • Current WA Driver's License

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