Call Centre Team Lead

1 day ago

Sydney, New South Wales, Australia beBeeCustomer Full time $90,000 - $120,000
Job Title

As a seasoned professional, you will play a pivotal role in driving strategy and execution for the Service team.

  • Key Responsibilities:
  • Lead a high-performing team of Call Centre Representatives, providing guidance, mentorship, and support.
  • Oversee day-to-day operations of the service call center, ensuring operational efficiency and customer service excellence.
  • Develop and implement plans to improve customer satisfaction, loyalty, and retention.
  • Analyze performance metrics, identify areas for improvement, and develop strategies to address them.
  • Requirements:
  • 4 years of experience in a call centre or customer service role, with 2 years in a supervisory position.
  • Experience with performance management, reviews, and goal settings is essential.
  • Excellent communication and interpersonal skills, with the ability to work under pressure and meet tight deadlines.
  • Exposure to SAP, Salesforce, and/or ServiceNow is highly desirable.

Benefits include a competitive salary, superannuation, and performance bonus. Ongoing training, development, and career growth opportunities are available, along with a collaborative work environment and positive team culture.

We value our employees and invest in their growth and well-being. If you are a motivated and results-driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity.

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