Service Coordinator

1 week ago

Muswellbrook, Australia Hitachi Full time

About the Role

Hitachi is seeking an experienced and motivated individual to join our team as a Receptionist and Service Administration professional. Based in our Muswellbrook location, you will play a crucial role in ensuring the efficient processing of service paperwork, accurate and timely completion of tasks, and provision of exceptional customer service.

Main Responsibilities

  • Provide routine clerical and administrative support, including general telephone, branch, and customer inquiries.
  • Manage reception duties, including signing in, greeting customers, and business stakeholders.
  • Prepare and timely close production orders for all service invoicing.
  • Open and close monthly recurring service jobs.
  • Maintain local databases to track Work-In-Progress (WIP).
  • Process purchase orders and invoices.
  • Compile information required for internal and external audits.

Requirements

  • Previous experience in a similar service administrative function within an industrial business.
  • Excellent verbal and written communication skills.
  • Demonstrated Microsoft Office experience, including Word and Excel (experience in Microsoft Dynamics is preferable but not essential).
  • Ability to work overtime as required in peak periods (e.g., end of month).
  • Ability to be adaptable and work in a fast-paced environment.

About Us

Hitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment. Our talented and dedicated employees are committed to providing industry-leading after-sales service and reliable solutions. We are dedicated to supporting our people, rewarding successes, and helping individuals grow. We offer a career path with the future in mind, providing training and development opportunities to help us achieve quality standards. We inspire a safe and healthy working environment through our safety and wellness campaigns.

Our Culture

A career at Hitachi provides the opportunity for you to make a difference. You will be a part of a global OEM renowned for inspiring innovation, technology, and a sustainable future. Our vision, mission, and values are to provide quality in everything we do, with the goal of total customer satisfaction. Guided by our leadership principles, we value our people through open communication and feedback so that you can contribute purposefully towards Hitachi's continued success.

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