High-Performing Customer Advocate

5 days ago

Cleveland, Queensland, Australia beBeeCustomer Full time $161,000 - $183,000

Job Title: High-Performing Customer Advocate

Job Description:

We are seeking a results-driven professional to deliver exceptional customer outcomes through data-driven insights and personalized engagements.

As a key member of our team, you will work collaboratively with cross-functional departments to drive value, enhance ROI, and optimize satisfaction for each customer.

Key Responsibilities include:

  • Activating production licenses through a tailored experience for economic buyers and license administrators.
  • Aligning customer needs with the right resources via digital channels, ensuring timely issue resolution.
  • Documenting verified outcomes with customers to support account expansion and strategic initiatives.
  • Developing and executing jointly-created Success Plans, including upskilling programs and technical projects.
  • Implementing best practice customer engagement strategies and providing continuous feedback to improve the customer experience.
Required Skills and Qualifications:
  • Preferred Core or Advanced Certification in Alteryx Designer.
  • Minimum 2+ years' experience as a Customer Success Manager, Consultant, Project Manager, Sales Engineer, or similar customer-facing role.
  • A growth mindset that views change positively and is comfortable with fast failure.
  • Ability to learn analytics software and manage multiple accounts at different lifecycle stages.
  • Comfort exploring data to uncover insights and leverage customer insights to create scalable success solutions.
  • Ability to report on customer-facing activities impact and quantify customer outcomes.
  • Willingness to travel 20-25%.
Benefits and Perks:

Our comprehensive benefits package includes details available on our website. This role involves access to U.S. export-controlled software/technology, and employment is contingent upon compliance.

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