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Technical Support Specialist
2 weeks ago
Job Overview
We are seeking a skilled and experienced Field Service Technician to join our team. As a Field Service Technician, you will play a vital role in providing technical support to our customers.
Your primary responsibility will be to work closely with our service teams and manager to deliver top-notch customer service and exceed customer expectations.
- Manage day-to-day activities, including scheduling tasks, PM, and break-fix calls.
- Perform equipment upgrades, modifications and game changes to gaming equipment at customer sites.
- Install and remove all gaming equipment.
- Investigate and resolve complex system faults and perform repair work as required.
- Carry out routine Preventive Maintenance.
Requirements
To succeed in this role, you will need:
- Excellent problem-solving and fault diagnostic skills.
- Demonstrated organizational skills and an ability to work unsupervised.
- Strong interpersonal and communication skills.
- A strong level of technical competencies.
- Competent computer skills.
Benefits
We offer a range of benefits, including:
- A world-leading company in the gaming industry.
- A robust benefits package.
- Global career opportunities.
About Us
We are a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play. We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity.
