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Night Manager
2 weeks ago
Night Manager
As a Night Manager, you will be responsible for ensuring the smooth operation of the property from 11pm to 7am. This includes managing nightly hotel operations, maintaining security, and addressing late-night guest inquiries.
Main Responsibilities:
- Manage nightly hotel operations and ensure the safety of all individuals on the premises during your shift.
- Deliver exceptional customer service throughout the evening, encompassing check-ins, checkouts, and addressing guest inquiries.
- Manage the reception desk and oversee night audit and reporting procedures.
- Uphold overnight property security standards.
- Assist in preparing for the daytime team's operations.
Key Requirements:
- Previous experience in Night Audit and/or Accounts is highly valued.
- A positive demeanor and capable of working independently.
- Hold a sincere commitment to customer service, and the technical proficiency to execute nightly front office transaction audits.
- Quick thinking, customer-centric trouble shooter with a proactive approach to crafting and delivering memorable guest experiences.
- A keen eye for detail to ensure accurate daily revenue capture and reporting.
Benefits Package:
- FAMILY & FRIENDS DISCOUNTS-Available on a range of accommodation and services for those who mean the most to you.
- Accor Live Limitless (ALL) Loyalty Program-Earn status & reward points on your worldwide stays.
- Learn Your Way-Support your career development with access to Accor's industry leading training platforms.
- Build Your Network-With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
- Worldwide Opportunities-We are a world leading hotel operator With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career.
About Our Organization:
We welcome you as you are and help you grow and learn, so that work brings purpose to your life. By joining our organization, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. We are an inclusive company, building diverse teams across the globe.
