Night Manager

2 weeks ago

Melbourne, Victoria, Australia Ennismore Full time
Job Overview

At Ennismore, we are looking for a Night Manager to lead our Front Office team during the overnight shift at Hyde Melbourne Place.

This role is responsible for ensuring the safety, security, and seamless operation of the property after dark. You will be the face of the hotel overnight, delivering a guest experience that is warm, welcoming, and always one step ahead.

Main Responsibilities:
  • Night Audit Procedures: Ensure accurate reports by supervising night audit procedures and reconciling daily transactions for management review.
  • Late Arrivals and Early Morning Departures: Manage late arrivals and early morning departures to ensure a smooth check-in and check-out process.
  • Guest Experience: Exceed guest expectations by promptly resolving overnight issues to ensure a positive experience.
  • Collaboration with F&B Establishments: Work closely with Food & Beverage establishments to maintain a cohesive and exceptional guest experience throughout the property during the late hours.
  • First Aid Response: Serve as the primary first aid responder during shifts, providing immediate medical attention to guests or staff in need.
Qualifications
  • Supervisory Experience: Supervisory or management experience in Hotel Front Office operations or related hospitality roles is preferred but optional.
  • Front Office Systems: Strong understanding of front office systems (Opera Cloud) and proficient in night audit procedures, demonstrating accuracy in reconciling financial transactions.
  • Leadership Skills: A natural leader with great communication and problem-solving skills.
  • Flexibility: Ability to adapt to overnight shifts and handle diverse responsibilities as management requires.
  • Australian Working Rights: Must have valid Australian Working Rights.
About Us

Hyde Melbourne Place is an equal opportunity employer. We strive to create a workplace that values diversity and inclusion. Our vision is to create a place that embodies the essence of Melbourne, accenting culture and genuine hospitality.

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