Night Manager

2 weeks ago

Melbourne, Victoria, Australia Hyde Johannesburg Rosebank Full time
Company Description

Hyde Melbourne Place is where urban luxury finds its perfect expression. A true reflection of the way of life Melbourne is known for, the hotel brings a fresh perspective to guest experiences. Our vision is to create a place that embodies the essence of Melbourne, that is of and for the city, accenting culture and genuine hospitality.

Location

An east end location in the heart of the city, Melbourne Place boasts a collection of experiences with a magnetic allure.

Job Description

We're seeking a confident and capable Night Manager to take the reins after dark and lead our Front Office team through the overnight shift.

Main Responsibilities
  1. Reporting and Audits: Ensure accurate reports are prepared by supervising night audit procedures and reconciling daily transactions for management review.
  2. Late Arrivals and Early Departures: Manage late arrivals and early morning departures to ensure a smooth check-in and check-out process.
  3. Guest Experience: Exceed guest expectations by promptly resolving overnight issues to ensure a positive experience.
  4. Collaboration and Communication: Collaborate with Food & Beverage establishments to maintain a cohesive and exceptional guest experience throughout the property during the late hours.
  5. First Aid Response: Serve as the primary first aid responder during shifts, providing immediate medical attention to guests or staff in need.
Qualifications
  1. Leadership Experience: Supervisory or management experience in Hotel Front Office operations or related hospitality roles is preferred.
  2. System Proficiency: Strong understanding of front office systems (Opera Cloud) and proficient in night audit procedures, demonstrating accuracy in reconciling financial transactions.
  3. Leadership Skills: A natural leader with great communication and problem-solving skills.
  4. Adaptability: Ability to adapt to overnight shifts and handle diverse responsibilities as management requires.
  5. Working Rights: Must have valid Australian Working Rights.

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